1. Overview
At The Artful Odyssey, we are committed to ensuring a fair and transparent experience for both artists and collectors. This Refund Policy outlines the conditions under which refunds may be issued.
2. Digital Artwork Sales
Refunds for digital artworks may be issued under the following conditions:
The file received is corrupted or inaccessible
The wrong item was delivered due to a platform error
The buyer is unsatisfied with the artwork and requests a refund within 5 days of purchase
In such cases, users must contact support within 5 days of purchase for review.
3. Service Fees & Memberships
Platform fees, listing fees, and service tokens may be refundable if unused and requested within 7 days of purchase.
Membership subscriptions are refundable within the first 5 days of activation. After this period, no refunds will be issued, but users may cancel future renewals.
4. Refund Process
To request a refund, contact us at:
Email: info@theartfulodyssey.com
Include your order number, reason for refund, and any supporting documentation.
All valid refund requests will be processed within 5 business days. Refunds will be issued to the original payment method or as platform credits where applicable.
5. Disputes
If a resolution cannot be reached directly, The Artful Odyssey may mediate between the buyer and seller to ensure fair handling of the case. The platform’s decision will be final.
6. Policy Updates
We reserve the right to update this Refund Policy at any time. Users will be notified of material changes.
By using The Artful Odyssey, you agree to this Refund Policy and the platform’s terms of service.